What is the cancellation policy?
A guest can cancel free of charge 48 hours in advance of arrival by 15.30 local time with no charge. If you have booked direct via hotel website or our reservations office? Please contact the hotel reservations team directly to confirm the cancellation or amendment email@example.com or call the hotel direct on 00353 91 564041
If you have booked via a 3rd Party Website. i.e. Booking.com or Expedia, Please contact the 3rd Party Website directly to confirm cancellation or amendment. We cannot cancel these reservations in our system.
What time is check in & check out?
Check in is from 3.30 pm & check out is 12 noon
Can I check in early ?
Yes, but we cannot guarantee your room will be ready, you can register at reception and we can store your luggage and have it dropped up to your room when it is ready and will contact you at this time.
Can I get a late check out?
This is on a request basis only on check in at the hotel and please note it is subject to availability.
Can I store luggage?
Yes, we can store your luggage for you, free of charge at our main reception desk
What size beds are in each room type:
Carriage /Shoe box: 4” * 6”3
Classic Double: queen 4”6 * 6”3
Deluxe Double/ Junior Suite/Deluxe Suite: king 5”0* 6”6
Is there air-conditioning?
Available in Deluxe Suites and Junior Suites only
Do you have Triple rooms?
We have triple rooms available to book over the phone or via email.
What is available in the room ?
Iron & Ironing board: can be delivered to your room
Fridge: No – our kitchen fridge is available to store medication
Do windows open in the rooms?
They open slightly, but not all the way for guest safety.
Do you have disabled access rooms?
We have wheelchair accessible rooms, grab rails in the bathroom, walk in showers
Do you have a gym/leisure centre?
No, we do not have a gym or leisure centre at the hotel.
Do you have parking?
Valet parking is available for €20 per day on a first come first serve basis, there is a set down area in front of the main entrance of the hotel, available while you check in. Please check with our reception team if valet parking is available. Alternatively, we have discounted parking with Hynes Yard Multi Story car park located on Merchants Road for €10 per day approx.
Booked via a 3rd Party Website. i.e. Booking.com or Expedia? Please contact the 3rd Party Website directly to confirm cancellation or amendment.
Do we offer a laundry service?
If you would like any laundry done while with us, there are laundry bags in your room which would need to be left outside your room prior to 7.00am. We then send it offsite to a company who return it the same day, evening time. Please note that there is no Sunday or Bank Holiday service.
Is the hotel pet friendly?
We only accept Guide Dogs.